When Should I Expect to Receive my Order?
Due to high demand of orders please allow 5 weeks (due to our HIGH VOLUME of custom-designed orders) excluding rush orders holidays and weekends (Saturday and Sunday) for ALL orders to ship. This approximation DOES NOT include shipping time. Tracking information will be provided via email once your order has been shipped.
To receive your order faster, you may check availability by emailing firstname.lastname@example.org to see if your order can be accommodated for your date of event prior to placing your order.
All Rush orders are shipped Express mail 1-2 days prior to the date of event. The Rush order fee is an additional $50.00 per item (any additional items are $10.00 each) to be EXPEDITED ahead of existing orders.
An email with tracking info will be updated in our database when your order is marked shipped, you will be automatically emailed tracking information to the email address that you provided during checkout.
Once your order has been shipped, we are not responsible for any packages that are delayed, lost or stolen as we are not affiliated with any of the selected shipping couriers: USPS, FEDEX, and UPS. Shipping fees are non-refundable as this is a 3rd party fee paid to the courier.
Billing and Shipping address MUST MATCH!! We will not ship to any other address.